Job Profile


JOB TITLE:                            Resources & Information Coordinator

DEPARTMENT:                      NCDS                                    

JOB REPORTS TO:               Executive Director NCDS

DATE PREPARED:                November 2018





Develops and implements marketing, communication, public relations and advertising campaigns and materials for NCDS.  Provides reception/customer service and support to clients within the Resource Centre for NCDS




Resource Centre Service and Support

  • Greets and orients visitors to the Resource Centre providing assistance, ensuring that they receive the necessary information and referring clients to the Case Managers/Job Developer or other services as appropriate
  • Answers the telephone, takes messages and/or forwards callers to appropriate staff
  • Maintains internal telephone/voicemail system; troubleshooting issues
  • Assists with the assessment process determining service needs and eligibility for both clients and employers including walk-in and phone assessments
  • Books and maintains records of appointments for staff and workshops
  • Provides various workshops such as resume/cover letter writing, job/school search, interview skills, career planning, online applications and computer/internet use
  • Fills odd jobs as requested by employers maintaining odd job record book/odd job sign-up list
  • Conducts customer satisfaction survey regularly to report to Employment Ontario
  • Provides information to employers ensuring awareness of services such as job postings and referrals, taking applications/collecting resumes, access to pre-screened and prepared job candidates, wage subsidy programs, assistance with interviews, training plans, documentation, placement coaching, workshops, etc. ensuring referrals to NCDS’ Job Development Services
  • Maintains computer files and filing systems including client resume files; locks up confidential files
  • Makes routine and non-routine decisions related to the day-to-day activities of the Resource Centre referring unusual situations to the Executive Director
  • Maintains client computers: troubleshooting, changing desktop displays, clearing files, etc.
  • Prepares and maintains forms and intake/program packages for clients
  • Provides internal and external customer service to peers throughout the organization, as well as to clients and strategic partners (i.e. Confederation College and other community partners) looking beyond the client's immediate needs to schedule and/or coordinate activities/information
  • Checks various media sources to find employment/school/training related articles distributes to co-workers and posts them in the Resource Centre
  • Checks/changes voice mail messages and handles outgoing mail: preparing and taking mail to post office, and arranging for a Purolator pick-up
  • Handles workshop/program payments and recording/issuing receipts



  • Communicates with management regarding the purchase of advertising, promotional and resource materials and office supplies.  Creates and maintains marketing budget.



  • Complies with the organization’s vision, fundamentals, policies and procedures
  • Actively participates in the creation and implementation of strategic plans to achieve agency targets/goals
  • Available to work occasional late shift during March to August
  • Adheres to Employment Ontario’s Visual Identity and Communication Guidelines
  • Travels to and works in the satellite office when scheduled
  • Performs other tasks as assigned



  • Marketing or Communications training or experience a must
  • High School completion and a minimum 3-5 year’s related customer service and/or office/administration experience (or equivalent combination of education and experience)
  • Experience in creating and executing successful e-mail, internet, print and direct marketing programs
  • Knowledge of customer service and the local labour market
  • Knowledge of MS Office (Word, Excel, PowerPoint, Publisher and Outlook), Internet, Webpage management, and WINWAY resume program
  • Excellent customer service skills and organizational skills
  • Ability to create resumes and cover letters, instruct clients in workshops and assist in filling out various application forms
  • Valid driver’s licence and access to a vehicle
  • Good communication skills to deal effectively with all levels of staff within the organization
  • Versatility to adapt to a variety of situations within the Resource Centre
  • Operate a computer, related software and a telephone (90% of the time), as well as a fax, photocopier, calculator, hand tools and printer
  • Ability to analyze clients’ needs, and provide fast response and effective/satisfying results and/or referrals
  • Multi-tasking skills in various situations (i.e. multiple clients require services)
  • Adhere to government guidelines and confidentiality policies of NCDS Corporation
  • Information search skills and referral skills
  • Works well in a team environment and has a positive manner




  • Concentration, attentiveness, intuition and creativity required daily using sight, hearing, smell and touch to create reports/documents, operate a computer, respond to clients, answer telephones, fix office equipment, counselling people on personal hygiene/appearance, attend meetings, read/edit/proofread, listen to staff, etc.
  • Provides customer-oriented and efficient services and on-going updates for employment/schooling information
  • Sits at a desk for long periods of time as well as walks, stands and lifts to perform the job duties

WORKING CONDITIONS                                                                  


  • Works in a pleasant open-office environment (100% of the time)
  • Exposure to abusive or irate clients, deadlines, cold/hot environments, multiple demands, noise, distractions/interruptions, poor ventilation and lack of privacy
  • Some exposure to hazards such as cuts, muscle strain from lifting and sharp instruments or tools (i.e. scissors and knives)


Hours:                  8:30 – 5:00 Monday, Tuesday, Wednesday, and Friday; 10:30 am - 7 pm Thursday


Application Details


Mail/In Person:
304 Scott Street

Fort Frances, ON  P9A 1G9

E-Mail: edassistant@ncds4jobs.ca



Closing date: Friday, November 30th, 2018 at 4:00 pm (CDT)

The successful applicant must provide a current clear Criminal Record Check and
3 work related references prior to their start date.

We appreciate the interest of all applicants; however, only those selected for an interview will
be contacted. No telephone calls, please.



Carla Lampi

Thank you for the very succinct, well-organized [WHMIS 2015] course for us this evening. You have the professionalism and experience combined to understand and work with students' strengths.

Jeff Witherspoon

The Second Career program gave me the opportunity to begin the next chapter of my life. As for the staff at NCDS, I have one word — unbelievable. They are professional and at the same time you know that they truly care.

A Very Successful Second Career Student!!

Hooray...I got the job offer today! I needed my First Aid, which I owe tons of thanks to you guys for! I just have to get a medical examination and attend 8 weeks of school in Thunder Bay at Confederation College. After that, in November, the job begins, as a full time Jail Guard. Thank you for all your help along the way, I greatly appreciate it!