Our Commitment

We will provide fast, friendly, professional-quality service.
We will listen and respond courteously to our customers and respect their wishes in a two-way relationship built upon trust.
There will be a staff member available to assist customers at all times during regular business hours.
Our goal is to answer the telephone by the 4th ring during business hours. If for some reason staff are unable to take your call,
an answering machine will be available to leave a message 24 hours a day.
Telephone calls will be returned within 24 hours. If a message is left for someone who is away, another staff member will return the call.
Case Managers will see people immediately (if possible). Alternatively, an appointment at a mutually convenient time will be arranged.
Job orders from employers will be posted in the same day we receive them.

We actively encourage our customers to help us continuously improve our service.
We invite feedback verbally, in writing, by mail or email to any NCDS staff.
“How was our service?” cards are available at the front desk at all times.
The NCDS staff member who receives a complaint will be responsible to take corrective action,
to document the complaint thoroughly and accurately, and to inform the Executive Director.
Any concern that is not addressed satisfactorily can be brought to the Executive Director.
Initial response to complaints will be within two business days, via telephone, email or regular mail, as appropriate.
We will make every effort to ensure that complaints are resolved to the customer’s satisfaction.

Our History

Northern Community Development Services Corporation (NCDS) was incorporated in 1975 as a private charity. The mandate was to provide employment and training services for unemployed people. Among its successes are the long-running Rainy River District COPE Program (1977-1997), Youth Employment Services (Ministry of Education and Training, 1985-1997), and the 1982 launch of the Rainy River Business Development Corporation, now the Rainy River Future Development Corporation, which is still active in the economic development of the Rainy River District. [Read More]