Feedback Policy

We actively encourage our customers to help us continuously improve our service. We invite feedback verbally, in writing, by mail or email to any NCDS staff. "How was our service?" cards are available at the front desk at all times. The NCDS staff member who receives a complaint will be responsible to take corrective action, to document the complaint thoroughly and accurately, and to inform the Executive Director. Any concern that is not addressed satisfactorily can be brought to the Executive Director. Initial response to complaints will be within two business days, via telephone, email or regular mail, as appropriate. We will make every effort to ensure that complaints are resolved to the customer's satisfaction.

Help us serve you better by completing our Customer Satisfaction Survey.